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SUMMARY:Online Learning: Customer Service - Three-part series
DESCRIPTION:Wed 9 Sept | Wed 16 Sept | Wed 23 Sept   1.30pm\nSharpen your customer service skills\, attitudes and resilience using the Dale Carnegie principles and processes\, to ensure happy\, loyal and productive customers.\nThis is a three-part series with live online training workshops. They will include breakout rooms to practice techniques\, and will provide skills development with relevant examples. \nONLINE LEARNING: Customer Service – Three-part series \nPart 1: Attitudes for service – \nCreating and maintaining a customer service attitude involves understanding expectations\, going above and beyond\, and being a customer advocate. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth and causes clients to be champions for your organisation. \nPart 2: Transforming Customer Complaints into Opportunities – \nThere are two aspects of complaints\, emotional and rational\, so resolving them requires dealing with both. By clarifying complaints\, lowering anxiety for both parties\, using practical guidelines\, and applying a process that deals with both the emotional and rational factors\, participants can build even stronger customer relationships. \nPart 3: Communicating effectively – \nThis training module helps you become a more effective communicator by teaching you to build rapport and positive relationships\, become a better listener\, honour diversity in the workplace\, and adapt your message for your audience. \nPh: 27 542 9144 – michael.shaw@dalecarnegie.com
URL:https://letslearn.nz/event/online-learning-customer-service-three-part-series/
LOCATION:On Line
CATEGORIES:Business,Professional Development
ATTACH;FMTTYPE=image/jpeg:https://letslearn.nz/wp-content/uploads/2020/08/Business-CCI-Carnegie-Customer-Service.jpg
ORGANIZER;CN="Dale Carnegie BOP-Waikato":MAILTO:michael.shaw@dalecarnegie.com 
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