Wed 9 Sept | Wed 16 Sept | Wed 23 Sept 1.30pm
Sharpen your customer service skills, attitudes and resilience using the Dale Carnegie principles and processes, to ensure happy, loyal and productive customers.
This is a three-part series with live online training workshops. They will include breakout rooms to practice techniques, and will provide skills development with relevant examples.
ONLINE LEARNING: Customer Service – Three-part series
Part 1: Attitudes for service –
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth and causes clients to be champions for your organisation.
Part 2: Transforming Customer Complaints into Opportunities –
There are two aspects of complaints, emotional and rational, so resolving them requires dealing with both. By clarifying complaints, lowering anxiety for both parties, using practical guidelines, and applying a process that deals with both the emotional and rational factors, participants can build even stronger customer relationships.
Part 3: Communicating effectively –
This training module helps you become a more effective communicator by teaching you to build rapport and positive relationships, become a better listener, honour diversity in the workplace, and adapt your message for your audience.
Ph: 27 542 9144 – michael.shaw@dalecarnegie.com
